Frequently Asked Questions
Q: Will there be much dust or mess after the job is done?
A: We will protect your property with dust sheets, and attempt to keep any dust to a minimum. If necessary we will vacuum clean at the end of the day. We do not leave any mess for customers to clean up.
Q: What parts of the country do you fit loft ladders?
A:We are able to work in lofts all over the North East but in certain areas have to make a small charge for fuel.
Q:How long will it take to fit the ladder?
A:This will depend on which ladder or package deal you order, a ladder can take from two to four hours and package deals one to two days. Be assured we stay until the job is finished, we never leave a property until we have completely finished whether it's a ladder or a large package deal.
Q:My loft hatch goes up into the loft at the moment can it be converted to hinge down?
A:Yes. We can convert your hatch door to hinge down. This door will then be operated by a pole supplied with the ladder. If the door is too heavy or weak we may need to replace it with a new one, there is a small charge to cover materials for this service but often is not needed.
Q: Do we need to move our belongings in our loft?
A: Not unless the loft is totally full and we have no room to move around.We will carefully move your belongings and consider it part of the job.
Q:How long do I have to wait before I have my ladder fitted?
A:We aim to have your loft completed within 14 days of your instruction to carry out the work
Q: If I pay more can I get a better quality ladder?
A:No. In our opinion our ladders are the best on the market. You may want to consider how often you will use your ladder, whilst an aluminium ladder is strong and robust a timber ladder is usually easier to operate and climb.So if your using your ladder frequently you may want to consider this.
Q: I don't think a ladder will fit. What do you think?
A:Give us a call we are never beaten there is always a solution.
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